Clinics we offer at our GP surgery

We provide a range of services and clinics.

The following clinics are available at our surgery by appointment:

  • Baby and Childhood Immunisations
    – If your child is to be accompanied by someone other than the parent/legal guardian, we ask that you complete a consent form prior to treatment or vaccination.
  • Blood pressure and urine checks
  • Cervical smears
  • Chronic disease management
  • Cryotherapy
  • Ear syringing
  • Family planning advice
  • Minor injuries
  • Skin Surgery
  • Removal of stitches
  • Registration health checks
  • Travel Advice and Vaccinations
  • Health promotion and disease management (asthma, diabetes, blood pressure etc.) clinics
  • Nexplanon Fitting/Removal Service
    – At Andaman Surgery we have a GP and an experienced practice nurse who are both accredited Nexplanon practitioners and can fit or remove and fit a Nexplanon implant in your arm in a 30 minute appointment.
    Dr Catherine has a Thursday morning clinic and senior nurse Ann offers this service on Tuesday or Wednesday mornings or Friday anytime.
    Please ring reception on 01502 517346 to book a 10 minute telephone consultation first with Dr Catherine or Ann if you are considering this method of contraception.

Chargeable Services

For information on the services we offer that attract a charge, please contact reception.

Why does my doctor charge fees?

When your doctor is asked to give medical information about you in the form of a report, letter or certificate, the request kick starts a series of processes.

This takes time and is not always straightforward or simple to complete. Some of the information is not available easily and will mean the doctor has to sort and select the right information for the request.

The doctor also must establish who is funding this work and if it is not part of their NHS work, agree a fee for this.

Many patients see their doctor as the embodiment of the NHS and all that it provides – free care at the point of delivery. However not all work doctors are asked to do is paid for by the NHS and many GPs are self-employed.

This means they must cover their time and costs – staff, buildings, heating, lighting, etc – in the same way as any small business. The NHS only pays for NHS work, any work outside of the NHS must be funded by other means and this is why fees are charged.

Your doctor receives large amounts of request and which is often to do with whether your general health allows you to do something e.g. to work, receive benefits, drive, play sport, attend school, own a house, a firearm or it is for insurance, court or other medico-legal reasons.

All requests will vary in complexity, volume and consistency ranging from signing a certificate which can take minutes, to an in-depth report with an examination that can take hours.

When your doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.

In order to complete even the simplest of forms, they may have to check your entire medical record (some of which may not be accessible on a computer or on site).

Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.

Your doctor is inundated with work. They have to balance their time with treating the sick, keeping their practice afloat and making sure they are doing all of this safely and within their professional duties as a doctor.

With certain exceptions written within their contract, doctors do not have to carry out non-NHS work. However, many choose to for the benefit of you and other families they treat.

Where a doctor chooses to undertake the work, we advise them to inform and always agree a fee in advance of undertaking work.

Should their volume of work prove to be greater or more complex than expected, the doctor will contact you to discuss how to proceed.

– Not all documents need a signature by a doctor and can be done by other professionals. Please check the form and accompanying guidance as you may get a quicker response that way.

– If you have several forms requiring completion, present them all at once and ask your doctor if he or she is prepared to complete them at the same time to speed up the process.

– Do not expect your GP to process forms overnight. Urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.

– Don’t book an appointment with your doctor to complete forms without checking with your doctor’s administrative staff as to whether you need to or not.

Get test results

General Information about Test Results

There are different ways you can access the results of tests that have been done at our GP surgery.

  • You can use your NHS App and access the results from there. Please note that results are only available once the doctor has reviewed them. If you don’t have access to your record online, please request this in your online account or ask our reception team for help, ideally after 2 pm.
  • Via your SystmOnline account
  • You can telephone the practice on 01502 517346

Please note that the results of tests carried out during hospital visits are not normally sent to the practice.

When you attend a test of any kind, you will be told how long you should expect to wait for the results.  This is a guideline, and we ask that you wait this time before checking for your results.

Please note, we request that you do not assume that a result is normal if we do not contact you. The surgery will contact you if there is a significant problem with your results, but please contact us for all results as the GP may have made some suggestions or advice based on your results even if there is not a significant problem.

Most blood, urine & bowel test results are available in 3 – 7 days, whilst cervical smear results take about 7 weeks. Some results such as x-rays can take up to 10 days to be sent to us.

Please note that we have a strict policy regarding confidentiality and data protection. We will only give test results to the person they relate to unless that person has given prior permission for their release or if they’re not capable of understanding them.

If your test was not requested by the practice:

Please contact the provider where you had your test.

James Paget University Hospital

Lowestoft Road,
Gorleston-on-Sea,
NR31 6LA

Website: www.jpaget.nhs.uk 
Tel: 01493 452452
Alternatively you can contact the ward or department where you had your test directly.

Norfolk & Norwich University Hospital

Colney Lane,
Norwich,
NR4 7UY

Website: www.nnuh.nhs.uk
Tel: 01603 286286
Alternatively you can contact the ward or department where you had your test directly.


Why have I been asked to have a repeat test?

If a doctor asks you to have a repeat test, it is usually because:

  • The result was borderline or unclear, and the doctor wants another sample to monitor the situation or to re-check the results.
  • The result is abnormal, and the doctor cannot interpret the result without further tests and has asked you to come in for more tests.

Please do not worry if the doctor has asked you for a repeat test. The doctor will speak to you or request to see you directly if they need to discuss the results.

Sick (Fit) Notes

If you’ve been off sick for more than 7 days

To request a sick note:

If you’ve been off sick for 7 days or less

If you’re off work sick for 7 days or less, your employer should not ask for medical evidence that you’ve been ill. Instead, they can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. We call this self-certification.

Find out more about sick notes on the NHS website.


Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

If you are registered with our GP surgery, you can access some health services online. This means you can do some tasks when it is better for you and avoid telephoning the practice. 

You can do things like:

  • Order repeat prescriptions
  • See parts of your health record, including information about medicines, vaccinations and test results
  • See communications between your GP surgery and other services, such as hospitals
  • Book, check or cancel appointments with a GP, nurse or other healthcare professional
  • Send us a query or request a sick note

Below are some of the main online services we use in our GP surgery:


Contact us Online

NHS App

You can find out more about the NHS App, how to download it and get support here (https://www.nhs.uk/nhs-app/).

You’ll need to provide extra proof of who you are to get full access to your NHS account.

Once you have full access, you can:

  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • view your health record – securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
  • get your NHS COVID Pass – view and download your COVID Pass for travel abroad. There are also other ways to get your NHS COVID Pass
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning
  • view your NHS number – find out what your NHS number is
Quote / Testimonial:

If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to www.nhs.uk/nhsapp.

Get Started

Get the app

Non-urgent advice: Having Problems?

Download the NHS App

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices


Your NHS Login

Your NHS account allows you to access your services through the NHS App or website. It also allows you to access authorised apps such as Airmid and PATCHS. 

To have an NHS account, you must be aged 13 or over and registered with an NHS GP surgery in England or the Isle of Man.

You can find out more about how to set up your NHS login, you can visit the NHS website: How to set up NHS login

You may find it easier to have an app on your phone to access your account but you don’t have to. If you prefer, you can access your NHS account online: Log in – NHS App Online (service.nhs.uk)

SystmOnline

SystmOnline allows patients or someone acting on behalf of the patient to proactively manage their care. The online services available include the ability to view an online Electronic Medical Record (EMR) as well as booking appointments and managing medication.

SystmOnline is available as an online service if you prefer to use a computer.

Non-urgent advice: Having Problems?

You can get
support and find
some Frequently
Asked Questions
about SystmOnline
below.

SystmOnline Support

Register For Online Services

To register for our online services, SystmOnline, you will need to complete this form and then visit the practice, bringing  with you two forms of identification. One of these items should include your photograph.

We will then issue you a username and password.

Once you are registered you will be able to use the service to:

  • Order your repeat prescriptions
  • Make an appointment
  • Cancel an appointment
  • Change your contact details
  • Review your medications and known allergies

Please note, you do not need to register in order to use the online forms on our website.

Application To Online Services

Before you apply for online access to your medical record, there are some other things to consider.

Although the chances of any of these things happening are very small, you are asked that you have read and understood the following before you are given login details.

Things to consider

Forgotten history
  • There may be something you have forgotten about in your record that you might find upsetting
  • Abnormal results or bad news
  • If your GP has given you access to test results or letters, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed, and you cannot contact them.
  • Choosing to share your information with someone
  • It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
  • Coercion
  • If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
  • Misunderstood information
  • Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
  • Information about someone else
  • If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
  • More information

    For more information about keeping your healthcare records safe and secure, we recommend that you read Protecting your GP Online Records and this helpful leaflet produced by the NHS in conjunction with the British Computer Society:

    Keeping your online health and social care records safe and secure

    Name
    Date of Birth
    Address
    Email

    I understand that my email address and/or mobile number may be used by the practice to contact you to provide health and care services. For example:-

  • • appointment reminders
  • • health campaign messages
  • • messages relating to your own health and care e.g. test results
  • • surveys about our services
  • If you consent to be contacted by either of the following please tick:
    I wish to have access to the following online services (please tick all that apply):
    I wish to access my online services and understand and agree with each statement (tick)
    Drop files here or
    Max. file size: 1 GB.
      Date